Managed Reverse Proxy Service
Challenge
The adoption of the web browser as the medium to provide application access and Internet communication has completely permeated the enterprise computing environment. More than ever, organisations are implementing browser-based applications as solutions for nearly every aspect of their business operations. From public sites to corporate web e-mail systems to application portals, web applications have become increasingly business-critical.
This explosive growth of web applications has created numerous challenges for enterprises, including:
- Security challenges caused by direct Internet access to web applications and public websites
- Sluggish user experience and reduced productivity due to poor web performance
- Increasing operational complexity due to growing web infrastructures
Solution
The Managed Reverse Proxy Service securely isolates general-purpose servers from direct Internet access, acting as an intermediary between web servers and the external clients who attempt to access them. Robust authentication and policy support, using an organisation’s existing security framework, enable customers to enforce granular control over user access. For additional protection, earthwave provides optional real-time virus scanning of all content uploaded to web servers.
Furthermore at the heart of the Managed Reverse Proxy Service are patented proxy caching technology and an optimised TCP stack for efficient web content acceleration. The integrated cache allows 60-90% of an application’s web objects to be cached and served directly to users, significantly enhancing site performance and scalability. Optional hardware-accelerated SSL services offload CPU-intensive encryption operations from web servers as well.
Each implementation of this service includes:
- full system administration.
- system management
- security policy management
- software upgrades
- 24x7 monitoring and alarm management
- a service level agreement with guarenteed service levels
And remember, subscribing to Managed Reverse Proxy Service does not require purchase of hardware or software, study of technical manuals or constant updating of your systems.
System administration and management
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earthwave can deliver the management and administration of the Reverse Proxy without any on-site assistance from the customer. A key element of the service is the quality assurance and reliability we build in as standard. By using a rigorous process to test software patches and major releases, we ensure system integrity before rolling-out the whole system in the production environment.
Our aim is to keep the system up-to-date and implement the latest fixes and patches as they become available from the vendors. However, this is only done once we are sure that nothing else will be affected.
Security policy management
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earthwave security engineers will manage and maintain the Reverse Proxy configuration to ensure a robust security policy is maintained and will make changes to the policy based on appropriate requests from customers.
Change requests
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Designated contacts within an organisation are used for authorising all policy changes. This can be initiated from the portal. Alternatively a fax plus authorised signature or encrypted e-mail procedure may be used.
Change control
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All changes are managed through a change control procedure, and all changes are 'vetted' to ensure the overall security of the Reverse Proxy is not compromised by an inappropriate request.
Additionally, all changes are logged and recorded, with the option to quickly roll back the security policy if necessary. For extra peace of mind, all configuration files have a digital signature attached to them to protect against unauthorised tampering.
Management reports
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Monthly online Reverse Proxy reports are included within the Managed Reverse Proxy Service. The Reverse Proxy log files are either directly accessed by our reporting servers or in the case of more sophisticated Reverse Proxy designs the log files are automatically stored on the Security Devise Agent (SDA) and a management summary sent through an encrypted connection back to the SOCs. Here, they are processed and the contents used to create on-line graphical reports containing information such as security and alert reports, traffic volumes and Reverse Proxy utilisation. These reports are updated regularly and can be accessed via earthport - MSS Client Portal.
Vendor neutral
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Supports solutions from leading providers such as Blue Coat together with 24x7 monitoring and support - earthwave's state-of-the-art Security Operations Center (SOC) maintains constant vigilance for your perimeter security.
Tiered Service Levels
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earthwave offers three Service Level options with distinct, quantifiable Service Level Agreements (SLAs) to best meet customer needs and address support level preferences. These unique tiers provide different levels of response time, report content and frequencies, and data storage. Our Standard package offers excellent service tailored for less complex infrastructures that require basic support. The earthwave Enhanced package is a mid-level offering that provides extra features and faster response times for customers with more complex needs. And, the earthwave Premium package gives customers with complex and stringent requirements a host of customisations, extra features and extra functionality.
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