Policies, Procedures and Processes

The cleancloud service management is compliant to the ITIL operation framework and is delivered from the earthwave DSD HP, ISO27001, and PCI DSS certified Secure Internet Gateway’s (SIG’s) and Security Operations Centre’s. earthwave's security staff have gained their Defence Signals Directorate (DSD) Highly Protected (HP) clearance level and manage all aspects of the cleancloud platform from a secure path connecting our redundant SOC’s to the SIG’s.

The clean cloud policies, procedures and processes dictate the requirements for:

Physical security
Administrative security
Personnel security and training
Cryptographic key management
Hardware security
Configuration and change management
Contingency
Incident detection and response
Proactive security checking and auditing
Real-time and analytical reporting

DSD has certified the above policies, plans and procedures to the level of Highly Protected.